Return & Refund Policy
Return & Refund Policy
At DastakMall, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact our support team so we can assist you.
Eligibility for Returns
Products may be eligible for return if they are damaged, defective, incorrect, or significantly different from the product description.
Return Request
Please contact us within 7 days of receiving your order and provide your order number along with details and, where applicable, photos or videos of the issue.
Non-Returnable Items
Some products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions. The return eligibility of a product may also depend on the seller's stated return conditions.
Refunds
Once a returned product is received and inspected, we will inform you whether your refund has been approved. Approved refunds will be processed using the applicable payment method or another agreed method.
Exchange or Replacement
Where appropriate, DastakMall may offer a replacement or exchange instead of a refund, depending on product availability and the nature of the issue.
Contact Us
For return or refund assistance, contact us at support@dastakmall.com or +92 301 2303207.